Dear Permit Department Superintendent,
I was thinking that if you have somebody scheduled for a mechanical inspection, under your terms, which happen to be: You stay home always that day from 8AM to 5PM, then when calling the people to reschedule, perhaps the opening line of the conversation should not be: "hi we have had to re-schedule you inspection until tomorrow".
Perhaps an opening line along the idea of "sorry due to (insert natural disaster here), we will be unable to meet the commitment we made to you, that caused you to alter your day so completely... is there a convenient time in the future for you that we could do this?"
I suggest a meeting in the office, perhaps you could bring coffee and doughnuts, and have the staff do some role playing. It could be a real good bonding experience.
I think it might do wonders for the relationship between the permit department and the general public.
You see somebody might have children, who need to be escorted to and from school, which means coverage at the house for these moments. Perhaps they work and are losing the chance to make money while they wait for the permit department? Is there any idea of when or if tomorrow's new scheduled appointment will happen?
If you need me to run the meeting, we can talk, my rates are very affordable and i will show up as scheduled down to the minute.
I do realize that any kind of strange thing can happen while an inspection is underway, and so hence it can be hard to predict exact times in this line of work.
That said, i believe you should make every effort to try to appear some time in the 8 hour window, and rescheduling appointments with zero input from the other party breezes an air of arrogance that is hard to inhale.
Mark Robertson
**** UPDATE***
Within seconds of posting this venting little blog, there was a knock at the door... it was the inspector, his boss said this was a "Must do!" job today. I take it the boss got my phone messages.
Clearly i am overjoyed right now, but i almost went to Yoga and missed the whole thing, i was actually about to leave.
It was my understanding that i was rescheduled until tomorrow, so as another side note it's good to communicate. If you re arrange your schedule to meet the needs of a citizen in distress, don't be afraid to call and communicate.
Anyhoo, City of Portland, you are still a star in my books. I believe you care... we can work on the communication part in my seminar :).
I was thinking that if you have somebody scheduled for a mechanical inspection, under your terms, which happen to be: You stay home always that day from 8AM to 5PM, then when calling the people to reschedule, perhaps the opening line of the conversation should not be: "hi we have had to re-schedule you inspection until tomorrow".
Perhaps an opening line along the idea of "sorry due to (insert natural disaster here), we will be unable to meet the commitment we made to you, that caused you to alter your day so completely... is there a convenient time in the future for you that we could do this?"
I suggest a meeting in the office, perhaps you could bring coffee and doughnuts, and have the staff do some role playing. It could be a real good bonding experience.
I think it might do wonders for the relationship between the permit department and the general public.
You see somebody might have children, who need to be escorted to and from school, which means coverage at the house for these moments. Perhaps they work and are losing the chance to make money while they wait for the permit department? Is there any idea of when or if tomorrow's new scheduled appointment will happen?
If you need me to run the meeting, we can talk, my rates are very affordable and i will show up as scheduled down to the minute.
I do realize that any kind of strange thing can happen while an inspection is underway, and so hence it can be hard to predict exact times in this line of work.
That said, i believe you should make every effort to try to appear some time in the 8 hour window, and rescheduling appointments with zero input from the other party breezes an air of arrogance that is hard to inhale.
Mark Robertson
**** UPDATE***
Within seconds of posting this venting little blog, there was a knock at the door... it was the inspector, his boss said this was a "Must do!" job today. I take it the boss got my phone messages.
Clearly i am overjoyed right now, but i almost went to Yoga and missed the whole thing, i was actually about to leave.
It was my understanding that i was rescheduled until tomorrow, so as another side note it's good to communicate. If you re arrange your schedule to meet the needs of a citizen in distress, don't be afraid to call and communicate.
Anyhoo, City of Portland, you are still a star in my books. I believe you care... we can work on the communication part in my seminar :).
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